SR75 Suzuki Off Road Motorcycle Experience

TERMS AND CONDITIONS

Terms & Conditions – SR75 Suzuki Off-Road Experience

1. Scope of Service

By booking and participating in the SR75 Suzuki Off-Road Experience, you agree to the Terms & Conditions outlined below, along with any instructions provided by staff at the experience centre (SR75 Suzuki Off Road Centre, Monster Mountain, Merthyr Tydfil, CF48 4AQ). The one-day off-road skills session runs every Thursday from 09:30 to 15:30. The fee is £300-399 per participant, depending on group size chosen at time of booking.

The service includes:

  • Professional Coaching: Tuition from experienced SR75 Off Road instructors, covering key off-road riding techniques such as body positioning, throttle control, braking, cornering, balance, and handling varied terrain.

  • Motorcycle Hire: Use of a prepared Suzuki motorcycle for the day, depending on your request at point of booking either Suzuki V-Strom 800 DE, Suzuki DR-Z4S or V-Strom 1050 DE subject to availability. All motorcycles are regularly serviced and maintained to appropriate standards.

  • Track Access: Full access to the designated SR75 Off Road training area for the duration of the day, including a variety of terrain features and challenges.

  • Fuel & Maintenance: Fuel for the motorcycle during the session is included, along with on-site maintenance support should mechanical issues arise

  • On-Site Facilities: Access to parking, toilets, refreshments (tea, coffee, water, light snacks and lunch) and the SR75 Off Road welcome centre.

  • Small Group Ratios: Maximum of six riders per session to ensure a high level of personal attention from the instructors.

Not included:

  • Personal riding gear (helmet, boots, gloves, jacket, trousers, body armour).

  • Personal accident or travel insurance.

  • Food and drink beyond any complimentary light refreshments provided.

2. Booking, Payment & Transfers

  • Payment: Full payment, or in some cases where we agree 50% deposit, is required at the time of booking to confirm your place.

  • Cancellations (by customer):

    • More than 14 days before the session: free transfer to another available date or refund with 15% administration fee retained.

    • Within 14 days of the session: No refund or transfer. If we can find a replacement rider we will offer you the option to transfer to a different date.

    • During the session (e.g., due to injury): No refund.

    • You can request a cancellation by emailing info@sr75offroad.co.uk

  • Transfers: You may transfer your booking once, subject to availability, and must use the new date within 12 months. Transfers may require payment of any price difference. Transfers must be made at least 14 days in advance of the booking date.

3. Cancellations (by SR75 Off Road)

We reserve the right to cancel or postpone the session due to unsafe conditions (e.g., extreme weather). In such cases, you will be offered a date transfer or full refund. If the session is canceled due to undersubscription, you’ll be contacted promptly and offered alternatives or a refund.

4. Insurance & Liability

  • Public Liability Insurance is in place for all participants.

  • Personal Accident Insurance is NOT included—participants may wish to arrange their own cover.

  • SR75 Off Road (and its staff) accept no liability for personal accident or injury beyond public liability.

5. Safety Regulations & Code of Conduct

  • Riding is strictly off-road on a closed track.

  • You must comply with all Safety Regulations, Code of Conduct, and any instructions given by staff.

  • SR75 Off Road reserves the right to remove any participant exhibiting dangerous behaviour, without refund.

  • Participants are responsible for any damage to property or equipment caused by recklessness or negligence.

5a. Safety Regulations

Riding a motorcycle off-road carries inherent risks, and customers should understand that off-road terrain can include natural and man-made obstacles, changing surfaces and unpredictable conditions. Every effort is made by the SR75 Off Road team to deliver a safe, structured and professionally managed experience, and all sessions are supervised by highly experienced instructors.

To help us maintain a safe environment, customers must follow all safety instructions, guidance and briefings given by SR75 Off Road staff throughout the day. This includes wearing appropriate protective equipment at all times, riding within the limits set by instructors and respecting the rules of the training environment.

Our instructors will continually assess rider ability for safety. If, in the opinion of an instructor, a customer would benefit from adjusting their pace, training plan or bike allocation, SR75 reserves the right to make changes in the interest of safety. This may include moving a rider to a different group or altering the level of the tasks they are undertaking. These adjustments are made solely for the wellbeing of the rider and the group, and no refunds are provided in these circumstances.

Participants must be physically fit enough to control a motorcycle safely in an off-road environment. If you are unsure of your suitability, please contact us before booking to discuss your experience level and any relevant medical conditions.

5b. Code of Conduct

Your safety, enjoyment and progression are our priorities at SR75 Suzuki Off-Road Experience. To ensure a positive and supportive environment for everyone, all participants are expected to behave responsibly and respectfully throughout their time with us.

You must wear the required protective riding equipment at all times while on the bike or in riding areas. Riders should listen carefully to instructions, ride considerately and respect other participants at all times.

We ask that you contribute to a cooperative and friendly atmosphere by treating all riders and staff with courtesy. Behaviour that endangers yourself or others — including aggression, disruption, reckless riding or ignoring safety instructions — will not be tolerated.

SR75 Off Road reserves the right to remove any customer from the course if their behaviour is deemed dangerous, disruptive or unsafe. No refund will be issued in these circumstances. Any damage caused to bikes, equipment or property due to careless or unruly behaviour may be chargeable to the customer.

By taking part in an SR75 Off-Road Experience, you agree to follow all safety rules, instructions and the Code of Conduct so that everyone can enjoy a safe, rewarding and memorable day.

6. Kit Requirements & Skill Level

  • You must bring your own off-road riding gear, including:

    • Helmet (e.g., ACU-approved), boots, gloves, riding jacket & trousers with protective armour.

    • Additional recommended items: hydration pack or water bottle, change of clothes.

  • Inadequate or unsuitable kit may result in refusal to participate.

  • A full UK motorcycle licence is preferred, but not mandatory (at the discretion of SR75 Off Road). Participants must have adequate riding ability. If unsure, contact us before booking.

7. Medical Conditions

You must inform us in advance of any medical conditions, injuries, or recent surgery that could affect your ability to ride safely (e.g., back/neck issues, epilepsy, heart conditions). We may adapt training accordingly or, if necessary, exclude participants whose health may be at risk.

8. Data & Privacy

Any personal data collected is processed in accordance with our Privacy Policy.

9. Complaints

If you have concerns about your experience, please contact Geoff Walker (info@sr75offroad.co.uk) within seven days of the session. We’ll endeavour to address your issue or propose a resolution promptly.

10. Governing Law

These Terms & Conditions are governed by English law, and any disputes shall be subject to the exclusive jurisdiction of the courts in England and Wales.